sizing chart, sales tax, and return policy

 

General note about sizing:

Measurements are based on contemporary sizing – which means they lean toward the slimmer side – unless of course the style itself is bubbled or boxy. 

** I am always more than happy to customize fit, so please feel free to drop me a note about tweaking the measurements.  I like to call it street couture, yo.

 

Sales tax:

The Federal Government requires that we collect sales tax for items shipped to a state where Una maintains a physical presence, which happens to be Seattle, Washington: the current rate is 9.5%.

Shipping Information

Items are shipped via USPS Priority Mail, and will typically be sent 24-48 hours upon receipt of your order. Estimated transit time is 3-4 days.
We do not ship on Sundays or holidays.

Shipping charges for standard delivery is $2.95.
For orders exceeding $150.00, we offer free standard delivery.
Express shipping charges:
For an additional $15.00 we offer overnight delivery, but you must call 206.931.9198 before 10 a.m. PST, Monday through Thursday. Orders shipped overnight will arrive by 3:00 pm the day after shipment.

We cannot expedite deliveries outside of the continental United States*

Post Office boxes:
Orders sent to PO boxes can only be sent via USPS priority mail.
Expedited orders cannot be sent to PO Boxes.

For international rates, please contact customer service: info@una-shop.com.

Return Policy:

I want you to love your pieces!  Really.  However, sometimes things just don’t work out.  In the event you should wish to return an item, please kindly note our policies:

Returns and exchanges are accepted on merchandise received within 15 days of when the item was received, provided that the item has not been worn, altered, or washed, and is in new condition. • Returned or exchanged merchandise received between 20-30 days from shipment date will qualify solely for a store credit. • Please include a copy of your receipt/packing slip to expedite your request. • Returns or exchanges are not accepted after 30 days from shipment. • Shipping and handling charges are non-refundable. Please allow 1 week for your refund or exchange to be processed. • Your refund will be credited back to the original method of payment.

If you have any questions regarding a return or exchange, please call us at 206.931.9198, Monday-Friday 9:00am-5:00pm PST, or send an e-mail to susan@una-shop.com.

Please include your order number with all correspondence. Returned items may be sent to:
Una

7530 23rd Ave NW

Seattle, WA  98117
Attn: Exchanges/Returns

Price Adjustments:

We will gladly offer you a price adjustment if the original date of shipment for your order was within 10 days of the sale offering.